+91 93109 13112, +91 91054 94094
Najafgarh, New Delhi, India
24/7 Available
Refund Policy
Last Updated: July 9, 2026
This Refund Policy outlines how and when refunds are processed for bookings made with SR Prime Cabs.
1. Eligibility for Refund
- Refunds are applicable as per our Cancellation Policy based on how early the trip was cancelled.
- Full refund is issued if SR Prime Cabs is unable to provide a vehicle for a confirmed booking.
- Refunds are also applicable in case of significant service failure (e.g., driver did not arrive without prior communication).
2. Refund Method & Timeline
- Refunds are processed back to the original payment method (UPI, PhonePe, Google Pay, Paytm, or bank transfer for cash advances).
- Once approved, refunds are typically processed within 5–7 business days, depending on your bank/payment provider's processing time.
- A confirmation message will be sent via WhatsApp or SMS once the refund is initiated.
3. Non-Refundable Situations
- No-show at the pickup location without prior notice.
- Cancellations made less than 12 hours before the scheduled pickup time.
- Trips already completed in full.
- Charges for toll, parking, or state tax already paid on behalf of the customer during the trip.
Partial Trips: If a trip is cut short by the customer midway for personal reasons, the fare for the distance/time already covered is non-refundable. Any remaining advance may be refunded at our discretion.
4. How to Request a Refund
To request a refund, please contact our support team via call or WhatsApp on +91 93109 13112 with your booking details (name, route, travel date, and payment reference). Our team will review the request and confirm the refund status within 24–48 hours.
5. Policy Updates
SR Prime Cabs reserves the right to update this Refund Policy at any time. Any changes will apply to bookings made after the update date shown at the top of this page.
