Privacy Policy
How we collect, use, and protect your personal information
1. Introduction
Welcome to SR Prime Cabs ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our website or booking our cab services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
When you book a cab or contact us, we may collect the following information:
- Name: Your full name for booking identification
- Phone Number: To contact you regarding your booking and send driver details
- Email Address: For booking confirmations and receipts (if provided)
- Pickup and Drop Locations: To arrange your transportation
- Travel Date and Time: For scheduling purposes
2.2 Usage Information
We automatically collect certain information when you visit our website:
- IP address and browser type
- Pages visited and time spent on our website
- Device information (mobile/desktop)
- Referral sources
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To process and fulfill your cab booking requests
- Communication: To send booking confirmations, driver details, and important updates
- Customer Support: To respond to your inquiries and provide assistance
- Improvement: To analyze usage patterns and improve our services
- Safety: To ensure the safety and security of our passengers and drivers
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Drivers: Your name, phone number, and pickup/drop locations are shared with assigned drivers to fulfill your booking
- Legal Requirements: When required by law or to respond to legal processes
- Safety Concerns: To protect the safety of our passengers, drivers, or the public
- Business Transfers: In connection with any merger, sale, or transfer of business assets
Important: We never share your information with third-party marketers or advertisers. Your data is used solely for providing and improving our cab services.
5. Data Security
We implement appropriate security measures to protect your personal information:
- Secure storage of customer data
- Limited access to personal information (only authorized personnel)
- Regular review of security practices
- Secure communication channels (WhatsApp, phone)
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
Booking records are typically retained for 2 years for service improvement and legal compliance purposes.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Objection: Object to certain types of processing
To exercise any of these rights, please contact us using the information provided below.
8. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These help us:
- Remember your preferences
- Analyze website traffic and usage
- Improve website functionality
You can control cookie settings through your browser. Disabling cookies may affect some website features.
9. Third-Party Links
Our website may contain links to third-party websites (Google Maps, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Get In Touch
We're here to answer your privacy-related questions
Address: SR Prime Cabs, Najafgarh, New Delhi, Delhi 110043, India
Why Riders Trust SR Prime Cabs
Areas We Cover
Serving Delhi NCR and surrounding cities
Frequently Asked Questions
Everything you need to know
No, we do not sell your personal information. Trip details are only shared with your assigned driver to complete the booking.
We collect your name, phone number, email, and trip details (pickup, drop, date, vehicle preference) to process your booking.
You can contact us at info@srprimecabs.in or call +91 93109 13112 to request access to, correction of, or deletion of your data.
Our website may use cookies through Google Analytics to understand visitor behaviour. You can disable cookies through your browser settings.
You can reach our team directly at info@srprimecabs.in or +91 93109 13112 for any privacy-related questions.