Cancellation Policy

We understand that travel plans can change. This Cancellation Policy explains how bookings can be cancelled or modified, and what charges may apply.

1. Cancellation Timeline & Charges

• More than 24 hours before pickup: Full refund, no cancellation charge.
• 12–24 hours before pickup: 50% of the booking amount will be charged as cancellation fee.
• Less than 12 hours before pickup: No refund will be issued, as the driver and vehicle are already assigned.
• No-show (customer not reachable/present at pickup): Full fare is chargeable.

2. How to Cancel

• Cancellations can be requested via phone call or WhatsApp on +91 93109 13112.
• Please provide your booking reference (route, date, and name) while requesting cancellation.
• Cancellations are processed only after confirmation from our support team.

3. Emergency & Exceptional Cases

We understand emergencies happen. In cases of medical emergencies, natural calamities, or government-imposed travel restrictions, we evaluate cancellation requests on a case-by-case basis and may waive standard charges at our discretion.

4. Rescheduling

If you wish to reschedule your trip instead of cancelling, please inform us at least 6 hours before the original pickup time. Rescheduling is subject to vehicle availability on the new date and does not attract a cancellation charge if approved.

5. Cancellations Initiated by SR Prime Cabs

In the rare event that we are unable to fulfil a confirmed booking due to vehicle unavailability or unforeseen circumstances, we will notify you as early as possible and issue a full refund of any advance paid, along with assistance in arranging an alternate cab wherever possible.